Call Me Crazy

I had a rough moment yesterday afternoon. You see, I was at work, and work can be stressful at times. Nothing was going right; people were streaming in; I had issues with claim numbers and adjusters, and it was just one of those afternoons.

So it really didn't take much for me to go crazy, white girl on a customer yesterday. She has called every other day for the past two weeks about something. She was hateful. I couldn't get her to hush long enough for me to explain anything. She kept going on and on and on. She ended up calling me a liar (about something I had no control over). She said she was going to call my mother. Umm..hello! I'm an adult. What is my mother going to do?

 So finally, I did what anyone would do...I lost my patience and my cool. I called her crazy. I said everyone knew how she was. The phone call finally ended with her crying on the other end of the line. I was so angry that I was shaking and the tears started to fall. I cry when I get mad. I went home and went straight to bed.

This morning, I feel a little differently. I feel slightly guilty for calling her crazy (even though she clearly is....long story). I feel guilty for losing my temper on someone that obviously has issues. I shouldn't have talked to a customer that way. I shouldn't have stayed on the phone with her for over ten minutes. I should have just ended the call when I felt myself losing it.

Oh well. It happens, right? Today will be better....as long as she doesn't call back. :)